de9999 Privacy Policy

Section 1

Data Controller

de9999 acts as the data controller for all personal data collected through the de9999 platform. This means de9999 determines the purposes and means by which your personal data is processed. If you have any questions, concerns, or requests relating to the handling of your personal data, you may contact our designated data support team at:

Email: [email protected]

We aim to respond to all data-related enquiries within 30 days of receipt.

Section 2

Personal Data We Collect

de9999 collects personal data in the following categories, depending on how you interact with our platform:

• Registration data: Full name, date of birth, email address, username, and password (stored in hashed form) provided when you create an Account.
• Identity verification data: Copies of government-issued identification documents (national ID card, passport, or driving licence) and proof of address, collected when identity verification is required prior to withdrawal or as part of our Know Your Customer (KYC) process.
• Financial data: Payment method details used to process deposits and withdrawals, including mobile wallet numbers (bKash, Nagad, Rocket, Upay) and card details (Visa, Mastercard). Full card numbers are never stored on our servers; card transactions are processed securely by third-party payment processors.
• Transaction data: Records of all deposits, withdrawals, bonus claims, bets placed, and game results associated with your Account.
• Technical data: IP address, device type, operating system, browser type, and session timestamps collected automatically when you access the Platform.
• Communication data: Records of any messages, emails, or live chat transcripts exchanged between you and de9999 customer support.
• Preference data: Game history, favourite games, and any settings or preferences you configure within your Account dashboard.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an Account belongs to a person under 21, we will close the Account immediately and delete or anonymise associated personal data where legally permissible.

Section 3

How We Use Your Personal Data

de9999 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your Account, process your login credentials, and allow you to access the Platform's features.
• Payment processing: To facilitate deposits and withdrawals via your chosen payment method, and to maintain an accurate record of your financial transactions on the Platform.
• Identity verification: To verify your identity and age in accordance with our KYC obligations, and to prevent underage gambling, fraud, and money laundering.
• Customer support: To respond to your enquiries, complaints, and requests, and to maintain records of our interactions with you for quality assurance purposes.
• Legal and regulatory compliance: To comply with applicable legal obligations, including record-keeping requirements, fraud prevention obligations, and any lawful requests from competent authorities.
• Platform security: To monitor for and investigate suspicious activity, protect against fraud, and maintain the integrity of the Platform and its games.
• Responsible gaming: To monitor player behaviour in order to identify signs of problem gambling and to deliver appropriate interventions, limit-setting tools, or self-exclusion mechanisms in accordance with our Responsible Gaming commitment.
• Marketing communications: Where you have given explicit consent, to send you promotional emails, SMS messages, or push notifications about bonuses, new games, and seasonal offers. You may withdraw consent for marketing communications at any time by contacting [email protected].
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the Platform's design, game selection, and user experience.

Section 4

Legal Basis for Processing

de9999 processes your personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to perform the contract between you and de9999 — specifically, to operate your Account, process your transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, KYC requirements, and record-keeping duties.
• Legitimate interests: Processing is necessary for de9999's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services, provided those interests are not overridden by your data protection rights.
• Consent: For marketing communications and any other processing activities where we specifically request your permission, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Section 5

Sharing Your Personal Data

de9999 does not sell your personal data to third parties. We may share your data with the following categories of recipient only to the extent necessary for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card processing partners receive the minimum financial data necessary to process your transactions. These providers operate under their own privacy policies and data security standards.
• Game software providers: Third-party game studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may receive session data necessary to deliver their games on the Platform. Game providers do not receive your full Account or identity data.
• Identity verification partners: Where KYC checks are conducted by a third-party verification service, your identification documents are transmitted to that service under a data processing agreement that requires them to maintain equivalent data security standards.
• Legal and regulatory authorities: de9999 may disclose personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law or in response to a lawful order.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with industry fraud-prevention databases to protect the Platform and its players.

All third-party recipients are required, by contract or applicable law, to handle your data securely and to use it only for the specified purpose. We do not transfer your personal data to recipients located outside of jurisdictions that provide an adequate level of data protection without putting appropriate safeguards in place.

Section 6

Data Retention

de9999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following standard retention periods apply:

• Account data: Retained for the duration of your Account plus a minimum of 5 years after Account closure, in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of 5 years from the date of verification or Account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Customer support records: Retained for 2 years from the date of the interaction, unless a complaint or dispute remains unresolved, in which case records are retained until the matter is finally closed.
• Technical and log data: Retained for up to 12 months from collection.
• Marketing preference data: Retained until you withdraw your consent for marketing communications.

When personal data is no longer required, de9999 will securely delete or anonymise it in accordance with industry best practices.

Section 7

Your Privacy Rights

As a player on the de9999 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] with your registered username and a clear description of your request.

• 👁️ Right of access — You may request a copy of the personal data we hold about you, together with information about how it is being used.
• ✏️ Right to rectification — You may request that we correct any inaccurate or incomplete personal data we hold about you.
• 🗑️ Right to erasure — You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• ⏸️ Right to restrict processing — You may ask us to pause the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• 📦 Right to data portability — Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, machine-readable format.
• 🚫 Right to object — You may object to the processing of your personal data where we are relying on legitimate interests as the legal basis, unless we can demonstrate compelling legitimate grounds that override your rights.
• 📧 Right to withdraw consent — Where processing is based on consent (e.g., marketing emails), you may withdraw your consent at any time without affecting the lawfulness of prior processing.

We will respond to all verifiable data rights requests within 30 days. In complex cases we may extend this period by a further 60 days, and we will notify you accordingly.

Section 8

Cookies and Tracking Technologies

de9999 uses cookies and similar tracking technologies on its Platform to ensure the site functions correctly, to remember your preferences, and to analyse how players use the Platform. The following categories of cookie are used:

• Strictly necessary cookies: These are essential for the Platform to function. They include session cookies that keep you logged in while you navigate the site. These cookies cannot be disabled without affecting core functionality.
• Functional cookies: These remember your preferences (such as language settings and game layout options) to provide a personalised experience. You may disable these cookies, but doing so may affect your user experience.
• Analytics cookies: de9999 uses anonymised analytics data to understand how players navigate the Platform and to identify areas for improvement. No personally identifiable information is attached to analytics data.
• Security cookies: These help us detect and prevent fraudulent activity, including automated bot traffic and suspicious login attempts.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from using core features of the Platform, including logging in and placing bets.

Section 9

Data Security

de9999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the de9999 Platform.
• Hashed and salted storage of all Account passwords — de9999 staff cannot view your password in plain text.
• Role-based internal access controls that limit access to personal data to authorised personnel who need it to perform their job functions.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Secure, encrypted storage for identity verification documents.
• Monitoring systems that detect and alert on suspicious access patterns or potential data breaches.

While we employ robust security measures, no system connected to the internet can be guaranteed completely secure. In the event of a data breach that is likely to result in a high risk to your rights, de9999 will notify affected players as promptly as practicable.

Section 10

Children and Minors

The de9999 Platform is strictly for individuals aged 21 and above. We do not knowingly collect, use, or store personal data from persons under the age of 21. If a parent or guardian believes that their child has registered an Account on de9999, they should contact us immediately at [email protected]. Upon confirmation, we will close the Account and delete the associated personal data as quickly as is legally permissible. de9999 takes the protection of minors extremely seriously and cooperates fully with any enquiry of this nature.

Section 11

Changes to This Privacy Policy

de9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes to this Policy, we will publish the updated version on this page and update the "Last updated" date at the top of the page. Where changes are significant, we may also notify registered players by email. Your continued use of the Platform after any such changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your personal data.

Section 12

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way de9999 handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond promptly.

Contact email: [email protected]

Please include your registered username and a brief description of your enquiry in all correspondence. For data rights requests (access, erasure, rectification, etc.), please also include a copy of a government-issued identification document so we can verify your identity before processing the request.